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doggiebox return policy

  • Item must be returned within 7 days after the buyer receives it
  • Refund will be processed as Money Back
  • The buyer is responsible for return postage costs


Return policy details

Customers' satisfaction is a top priority and we make every effort to ensure we stock a wide range of quality products that suit your needs. Subject to the conditions set out below, We are happy to offer you a refund or store credit if the products you purchased from us is defective or there is a change of mind.

Please note that no credits/refunds would be given without first speaking with us. Once approved, we will then give you a return number and return address. If you send back items without the correct address and return number we will not be able to refund you.

In most cases, if there is a change of mind, you can return any unopened products in its original condition/original packaging, within 7 days of receipt, and we will then arrange our courier to pick up your items and issue you store credit , less shipping. Because of the way couriers work, shipping back to us will cost more than shipping it out to you. We will let you know the shipping cost before we issue you the return number. Shipping cost incurred to return the products to us will be deducted from the store credit we issue to you. Please note that if you arrange your own delivery to return any items to us, we would not be responsible for missing or damaged returns.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description



Orders and Returns

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  • Enter the billing last name and email/ZIP as in the order billing address.

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